John and Art conducted a comprehensive two-day communications seminar and workshop for our customer service representatives. The program was engaging and very relevant. All the workshop problems were drawn from our own real-life work situations. Our staff found the sessions stimulating and the instructors enthusiastic and motivational. We definitely noticed an improvement in the quality and effectiveness of our customer communications efforts. I’ve known John and Art for many years and would recommend the training sessions unreservedly.
Director of Communications
Municipal Property Assessment Corporation of Ontario
John created a special day-long training session for our team of technical writers. The sessions were lively and the exercises were relevant. This was a tough audience of experienced writers but there was lots of give-and-take during the sessions and everyone seemed to benefit from the session. I’ve noticed an improvement in the writing.
Director of Technical Services
Rogers Communications Ltd. - Toronto
I was skeptical at first because I didn’t believe that any day-long training session could noticeably improve writing and communication skills. Since the session, however, I have noticed an improvement. Our customer service staff now take a more direct approach to customer communications and have a strategy in place for dealing with all kinds of communication situations. The clarity of our e-mail writing has also improved. I’ve known and worked with John for many years and can recommend his services with confidence.
Stephen I. Fagyas
President - Urban Kinistics Ltd. - Toronto